A Consumer Guide on how to cancel a Distance Contract

Right to cancel

You have the right to cancel Distance Contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of Your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

Our contact details:

AS Veikand
Address: Kaevu 10, 80037 Pärnu
E-mail: netipood@veikand.ee või veikand@veikand.ee
Phone: +372 50 46 928
Fax: +372 44 64 931

To meet the cancellation deadline, it is sufficient for You to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or You have supplied evidence of having sent back the goods, whichever is the earliest. Returned Goods must be complete with all its constituent parts and in original packaging. You shall send back the goods or hand them over to AS Veikand, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. To verify the nature, characteristics and functions of the item, one must handle and use the item as it would be used normally in the shop. We have the right to present claims due to a decrease in value no later than one month after the return of the item.

The right of withdrawal does not apply to agreements which concern:

  • items which are not suitable for returns due to health or hygiene related reasons and when the item has been opened straight after delivery
  • other reasons prescribed by law

Download: Distance Contract cancellation statement

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